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Post by curlykyle on Feb 12, 2016 14:57:50 GMT -7
I called the Dr Z office today to inquire about my MazJr that I had accidentally left on for three days with a padded cover on it and I spoke with Mike. I can't emphasize enough how great his service is and what a pleasure he is to speak with. His support is top notch. I basically burned my power tubes up and I'm amazed I didn't burn the church down as hot as my amp got so I was concerned I might have damaged some other components or the transformer. Needless to say it worked fine when I replaced the power tubes but the PT seemed like it was pretty warm. Mike reassured me that that's pretty normal but if I had any trouble with it he would make it better than it was when he sent it out originally. He took the time to thank me for using his amps and showed real concern and did not brush me off. he is top notch in my book and I will continue to use Z amps in the future. This is my third MazJr and I've had one Z28. All have been great amps.
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Post by Deleted on Feb 12, 2016 15:31:30 GMT -7
Best customer service in the biz!!!
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Post by BritInvasion on Feb 12, 2016 16:59:43 GMT -7
None better than Z. Literally the best in the business.
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Post by heynewguy (Ol’ Bill) on Feb 12, 2016 17:37:30 GMT -7
In Z we trust!
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Post by heynewguy (Ol’ Bill) on Feb 12, 2016 17:39:31 GMT -7
Your in good company. Phil left his Carmen Ghia on for three days. One of the finest sounding Ghia's I played. Bulletproof.
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Post by digs57 on Feb 12, 2016 18:01:18 GMT -7
man...what a story...yeah pretty much done lookin myself...anchored in w/mazes...yours is considered burned in ...joshin...glad everythings ok.
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Post by simpleton on Feb 12, 2016 18:53:22 GMT -7
Scary to leave it on IN the cover....it really is amazing that it didn't catch fire. The Z is the best customer support as well as best community I've come across.
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Post by Dan F"i"fe on Feb 12, 2016 19:23:34 GMT -7
Z-Best!
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Post by strat59 on Feb 13, 2016 7:27:37 GMT -7
Try to find anyone else with Doc's level of customer care. I don't of any.
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Post by JasonM on Feb 13, 2016 8:23:24 GMT -7
Good to hear all is well! I have had nothing but great results when it comes to customer service with the folks at Dr Z. They are always very helpful and quick to respond to emails also.
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Post by Faze on Feb 13, 2016 14:46:01 GMT -7
Thats why we all keep coming back to the Dr. He is the best in the business.
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Post by rckline on Feb 14, 2016 14:35:12 GMT -7
I will say that BadCat amp guru John Thompson is also one of the best. He's in good company...
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