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Post by BradPaisleyFan (Pat) on Apr 15, 2014 18:27:41 GMT -7
So after the gear binge I went on in the last few months, I should of known that everything good must come to an end. The last 2 pieces I'm waiting for is my z wreck (which made a pit stop at Harvey's) and a music man axis.
my music man dealer called me today and got the confirmation that the axis is ready to ship. The only thing is it's completely WRONG!!!
i ordered; axis super sport cardinal red sparkle finish no tremelo P90's all rosewood neck
what they built; regular axis cardinal red sparkle finish humbuckers Floyd rose maple neck with rosewood board
what should I do??? It's really not what I wanted and I was there when my dealer ordered it and the mistake was made by either the sales rep or the factory.
what do I do?
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Post by Paul (TRANE) on Apr 15, 2014 18:31:05 GMT -7
Tell them the truth. See what they do. It is the best way to go.
Sent from my SM-N900V using proboards
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Post by Jaguarguy (Mike) on Apr 15, 2014 18:32:39 GMT -7
Tell them that is not what you ordered and request they deliver,what you ordered and paid for. If the first person says no then firmly but politely request to speak to a manager to get things straightened out. If you take something that is so wrong you will resent it and never really bond with it. ,just be polite and firm in what you are requesting - it is not out of line.
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Post by BradPaisleyFan (Pat) on Apr 15, 2014 18:34:27 GMT -7
Well my shop I ordered it through said well send it back but then I have to reorder it and wait another 4 months. I already did the waiting.
Plus 2 of the options are no longer available. The red sparkle and the all rosewood neck are no longer options.
To make things worse, the sales rep quit and we are dealing with a new sales rep for music man
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Post by zpilot on Apr 15, 2014 18:39:17 GMT -7
Do you have a copy of the order? Did you put down a deposit? Your dealer shouldn't have any problem with you cancelling the order and giving you a refund since the foul-up is not your fault. If you decide to re-order I would hope that either the dealer or Music Man would not require another deposit.
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Post by BradPaisleyFan (Pat) on Apr 15, 2014 18:41:09 GMT -7
Do you have a copy of the order? Did you put down a deposit? Your dealer shouldn't have any problem with you cancelling the order and giving you a refund since the foul-up is not your fault. If you decide to re-order I would hope that either the dealer or Music Man would not require another deposit. I actually have the guitar paid off in full. My dealer is really good with me. He requires 0 deposit.
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Post by BradPaisleyFan (Pat) on Apr 15, 2014 19:06:47 GMT -7
Iv been jonesin' for a brent mason PRS so I may pull my money out and get it and reorder the music man.
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Post by BritInvasion on Apr 15, 2014 19:10:33 GMT -7
Personally , I would get my money back and move on. That guitar is completely not what you ordered , except for the paint.
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Post by BradPaisleyFan (Pat) on Apr 15, 2014 19:16:37 GMT -7
Personally , I would get my money back and move on. That guitar is completely not what you ordered , except for the paint. Exactly. But do I re order it and wait another 4 months without saying anything?
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Post by BritInvasion on Apr 15, 2014 19:24:03 GMT -7
Since the factory blew it , you might request they do a special build with the options you originally wanted and ask if they will expedite it since you paid in full first time around and waited the 4 months - all in good faith on your part.
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Post by digiTED aka 'Ted' on Apr 15, 2014 19:27:13 GMT -7
If it were me, I'd re-order only if they made it happen quickly. You shouldn't have to go to the back of the line again because somebody at the factory can't read and/or write properly. Starting the clock over again would make sense if you changed your mind IMO.
Barring them falling on their sword and busting a$$ to make it right, I wouldn't feel good about spending my money with them. There are too many other options out there that value their customer's time and support.
It's stories like this that make me appreciate Dr. Z's stand-up no-BS approach all the more!
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Post by "Z" Steve on Apr 15, 2014 19:27:29 GMT -7
If it is all documented on what you ordered and paid for they NEED to know where they screwed up and who dropped the Ball so that there is accountability. They are a big outfit and it doesn't matter who the client is - they paid for something specific and the company did not deliver. I would hope your dealer will do the fighting for you, if not you need to go straight to the top as far as management. How can you have a "special order" to build a guitar and totally screw it up? Someone has to answer for it - and it isn't you. Keep us posted.
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Post by Deleted on Apr 15, 2014 19:51:24 GMT -7
There's no way I'd accept a custom order where they only got the color right. Have them send it back, and either move on or re-order depending on your desire to own that specific guitar. If you'd rather have a Brent Mason at this point in time . . . go for it!
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Post by Traumatized (Eric) on Apr 15, 2014 20:09:54 GMT -7
Sorry to hear. I agree with the majority here. If you ordered something specific and they gave you something totally different, the last thing you want to do is get stuck with it.
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Post by savage8190 on Apr 15, 2014 20:31:37 GMT -7
Thats BS...stick to your guns and get what you ordered expedited or go elsewhere.
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Post by Deleted on Apr 15, 2014 21:14:15 GMT -7
I'd get my money back and never deal with them again. If it's the factory then stay away from Music Man. That's not even somewhat close to what you ordered.
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Post by wubberdubber on Apr 15, 2014 21:15:54 GMT -7
Well, it would be easy for me, as I'd never own a guitar with a Floyd Rose on it! You shouldn't accept anything different than what you paid for...the mistake was theirs (someone's), not yours.
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Post by simpleton on Apr 15, 2014 22:38:56 GMT -7
Well, it would be easy for me, as I'd never own a guitar with a Floyd Rose on it! +1 for me. Floyd Rose would equal constant regret for me. That said, I would also hope Music Man would do a special run with your actual order. As far as waiting all over again....I don't think I would, but that's because I'd be impatient...but if you love that guitar and want it...then why not wait again. p.s. super lame to wait and then be ALL wrong....man o man.
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Post by nmz on Apr 15, 2014 22:58:10 GMT -7
+1 on getting you money back!
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Post by BradPaisleyFan (Pat) on Apr 16, 2014 4:25:04 GMT -7
I will have more news on the action I'm taking today.
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Post by zed on Apr 16, 2014 4:27:06 GMT -7
I'd definitely NOT take the guitar.
The options that you wanted are discontinued/not available, so, unless they would build the guitar that you wanted, with the specs that WERE available when you initially ordered, I'd take my cash back and walk.
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Post by strat59 on Apr 16, 2014 4:42:34 GMT -7
I'd definitely NOT take the guitar. The options that you wanted are discontinued/not available, so, unless they would build the guitar that you wanted, with the specs that WERE available when you initially ordered, I'd take my cash back and walk. +1 Too many great guitars out there to accept a custom order that was botched up. Be polite but firm to everyone involved.
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Post by Deleted on Apr 16, 2014 5:17:24 GMT -7
First they get it pretty much completely wrong, then they tell you you have to wait another four months, then they tell you the guitar you ordered and paid for is no longer available? I'd hear that as a strong indication that my business was not important to them. Get yourself a nice PRS, for sure--or any number of other fine guitars in the same price range. Or buy your wife something nice from Tiffany's.
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Post by Deleted on Apr 16, 2014 5:19:29 GMT -7
And yeah--your dealer should be spitting fire over this.
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Post by Maddog on Apr 16, 2014 5:21:11 GMT -7
I agree with the bold majority above, but first and foremost, remember to keep your cool. I know this is very disappointing, but afterall, this is a "first world problem," there are many folks that would gladly trade probs with you!
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Post by Deleted on Apr 16, 2014 5:29:16 GMT -7
I worked in mail order customer service for a few years, and I can tell you that the way to get what you want is to be polite but very direct and very persistent. Know what you're asking for, and keep insisting on it. If the first person you talk to won't help you, ask to talk to a supervisor. Get the names of the people that are "helping" you. Make it clear that you will write to the company CEO if there's no satisfactory conclusion to your issue, and that you will discuss their dealings with you and mention them by name. You'll get what you want, most likely.
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Post by Deleted on Apr 16, 2014 6:09:36 GMT -7
Get money back and move on. Royal screw up on their part. If they missed even one option asked for I'd move on.
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Post by bwc on Apr 16, 2014 7:04:13 GMT -7
Get money back and move on. Royal screw up on their part. If they missed even one option asked for I'd move on. ^^^^ this
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Post by Jefferson on Apr 16, 2014 8:23:36 GMT -7
get your money back and move on! do it politely, as others have said. honey is ALWAYS better than vinegar...
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Post by detuned on Apr 16, 2014 10:35:31 GMT -7
Three words:
polite, but firm.
Get what you paid for. If they won't make it right for you, then you don't want to deal with that company.
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