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Post by fishman on Jul 31, 2007 17:42:04 GMT -7
I realize that perhaps this should be in annother section but here it is in any event. I had some trouble with my 28 and mailed the Z guys around 8 pm one night describing the problem and asking what to do next. To my suprise the Doc answers my emails right away... He then asks me where I got it, and if I was the original owner...its a complicated story but suffice it to say with out going into detail that in his words and I quote "That is the most convoluted purchase I ever heard of." He says send it to me and I will make it right.... I did...I recieved the amp back yesterday better than it ever was...dead quiet even wide open...sounding great...all that aside I am posting this to thank the Doc and his staff. To say that the service was good is an understatement..not only was the amp fixed at no charge to me , it was shipped back to me the same way...no charge... This did not have to be done, I understood this and was more than willing to pay to have the amp fixed ... I will say that Dr. Z went above and beyond. I wish to extend my apperication and again to offer my thanks for helping me out...it don;t get no better than this.
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Post by billyguitar on Jul 31, 2007 17:58:40 GMT -7
Excellent!!!
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Post by Bill on Jul 31, 2007 18:44:48 GMT -7
I could tell a few stories like that.
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Post by Curt on Jul 31, 2007 18:59:36 GMT -7
I could tell a few stories like that. Amen to that ! I motion to rename Mike Zaite ; [glow=red,2,300]"Saint Z"[/glow] ;D uh...and 'ol Brent ain't to bad neither
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Post by hdahs143 on Jul 31, 2007 19:07:03 GMT -7
I have no stories like that, yet all of our experiences speak volumes about the Doc, and his creations. It just keeps getting better!
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Post by blackice on Jul 31, 2007 23:03:33 GMT -7
I love my Z28. My favorite AMP I've owened or played.
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Post by DRZ on Aug 1, 2007 4:00:03 GMT -7
Your welcome. That's what we do,well we try to do that MOST of the time anyway.
Z
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Post by Phil (aka Phil) on Aug 1, 2007 6:08:25 GMT -7
Service like this is why I became a loyal Z Man 9 years ago. Add to that the world class amps at unbeatable prices and you have a combination that can't be beat. Doc's the best.
Phil
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Post by UnclePat on Aug 2, 2007 4:56:33 GMT -7
I'll have a post like this in a day or two. This is exactly why we keep coming back to Z's and recommending them to anyone and everyone that will listen.
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Post by arniez on Aug 2, 2007 8:11:06 GMT -7
This is why Dr Z has such a well deserved reputation for customer service above and beyond!!! ArnieZ
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