Post by Rockerfeller on Oct 11, 2019 8:42:04 GMT -7
I hear so many horrible customer services stories that I feel compelled to share the really good ones. So here's my great expereince with Diamond Pedals.
My Diamond Tremolo pedal wasn't working right. I thought a pot or something had gone bad on it. I wrote Diamond Pedals and asked them if they thought the problem was a pot that I could easily switch out. Aimish Wallace himself answers me. After a few emails, I send him a video of the problem and he tells me "Yeah there's a problem...send it to us." It's out of warranty so it was going to cost me $25 to have it repaired plus $15 to ship it back to me. That seemed like a very fair deal to me so I sent it in. They're in Canada.
So, Fourteen days later it shows up all fixed and there's no invoice. I wrote to thank them and asked them to send me the invoice so I could get them paid. Aimish writes me back and says "don't worry about it. It didn't take a lot of time. We'll just call it warranty work."
Another + for Diamond. I had an on/off switch fail on a Diamond pedal. I sent them an email and within a week they sent me 2 not 1 replacement switches. (I said I was fine with doing the replacement - but they sent an extra just in case i messed up). I've owned a few Diamonds over the years and they have all been great.
Last Edit: Oct 11, 2019 10:11:22 GMT -7 by gbowman
KeithA: Hueter Toledo....that business is gone to the dogs
Jun 26, 2020 8:22:26 GMT -7
easyed: Guitar Z, I encountered to ultimate garbage raiding combo once. We'd been having problems with the garbage cans being raided by raccoons for weeks. Late in the evening I heard rattling at the cans. I went out and found that he'd allied with a skunk. "OK"
Jun 30, 2020 11:40:27 GMT -7
GuitarZ: EasyEd - Someone at work topped us both. The inside of their car had been somewhat ransacked. They were blaming their son. They checked the video. It was a Bear! I'll stick with the racoons, skunks, foxes, and squirrels.
Jul 1, 2020 16:47:50 GMT -7
bigboki: In this age and time when everybody are struggling and especially S&Ms I am amazed to see that kind of ignorance. I am really sorry for your experience dear Dr Z but it is for the better. You don't want to do business with those kind of people anyway.
Jul 4, 2020 8:17:40 GMT -7
GuitarZ: Didn't want to restart the plumbing thread, so I figured I'd ShoutBox this. How the heck does cleaning the aerator on a faucet cause a leak to start under the faucet? Huh? Arggggh!!!!
Jul 10, 2020 7:40:17 GMT -7
The Bad Poodle Experience: well, Mike, it shouldn't have been the cause of a leak. double-check your work.
Jul 10, 2020 12:56:49 GMT -7
GuitarZ: I updated in the Plumbing thread that the Moen website says that a faulty aerator can cause a handle/base leak. Eiyy! I really don't understand how plumbing works. I was ready to double check all connections. But, the leaking stopped with cleaned Aerator.
Jul 11, 2020 18:13:56 GMT -7
jhen86 (jordan): Just got an email from Sweetwater rep that Z Wreck Jr's are back in stock. Just wanted to give everyone a heads up.
Jul 28, 2020 10:57:28 GMT -7
Lefty (Lefty): Say a prayer for me fellas, I'm going to replace a bathroom faucet this weekend.
Jul 30, 2020 8:26:34 GMT -7
GuitarZ: Make sure you use your plumbers tape.
Jul 30, 2020 12:21:50 GMT -7
doctorice: Just replaced a kitchen faucet. Hardest part was getting the old one out -- had a weird flange on it. Good luck, Matt!
Jul 31, 2020 8:02:26 GMT -7
steiner: Just payed the plumer to replace a faucet and drains. Finally have non-leaking, speedy draining sinks!!!
Aug 4, 2020 8:08:03 GMT -7
GuitarZ: After finally training myself after 4 days to not bother trying to turn on the guest bathroom light because of the power outage, I just found myself bracing for the sound of the generator as I opened the garage door and it's now quiet. Power Back!
Aug 7, 2020 16:51:10 GMT -7
Joey Beverages: Mid-way thru the renovation .... waiting for the dust to settle before the next amp is thru the door ....
Aug 21, 2020 5:45:37 GMT -7
GuitarZ: Add 'hair cutter' to my resume in addition to colorist. Not quite at 'hair stylist', but still no tears from the Mrs.
Aug 29, 2020 14:29:26 GMT -7
walt: I'm framing a music/rehearsal/recording space in my basement,and was unpleasently reminded of how much I hate toenailing 2x4's together.
Aug 30, 2020 17:41:54 GMT -7
GuitarZ: Oh Man! My drummer built his own studio back about 25 years ago. I still remember lugging that drywall down to the basement. He did drywall, insulation, drywall. So, there was a lot of drywall!
Aug 31, 2020 16:15:11 GMT -7