mazme
Junior Member
Posts: 67
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Post by mazme on Jan 20, 2019 22:22:09 GMT -7
I have sent two seperate requests, on Dr Z's website, for updating and mods on my Maz 18, it's been almost 3 weeks, and I have still never heard anything. Is anyone else having issues getting them to answer you ?
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Post by Jaguarguy (Mike) on Jan 20, 2019 23:20:11 GMT -7
I'v never had a problem getting them to answer me. Could be because of the holidays and they are in the midst of launching two new amps (NOVA and Z-Master). Which address are you sending your request to?
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mazme
Junior Member
Posts: 67
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Post by mazme on Jan 21, 2019 11:17:01 GMT -7
I'm sending through the "Submit a Request" link, on their website.
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Post by Mark (Basement Enthusiast) on Jan 21, 2019 11:38:12 GMT -7
Never had a problem myself. Every time I send a message to them, I always get a generic automated response from their server, and then later an actual person will write back. Perhaps check your spam filter to see if your system is diverting their messages away from your inbox?
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Post by frankie on Jan 21, 2019 12:27:12 GMT -7
repairs@drzamps.com
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Post by tylerfromeverett on Jan 22, 2019 0:32:41 GMT -7
I have sent two seperate requests, on Dr Z's website, for updating and mods on my Maz 18, it's been almost 3 weeks, and I have still never heard anything. Is anyone else having issues getting them to answer you ? Same.
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Post by Rockerfeller on Jan 22, 2019 7:24:07 GMT -7
I have sent two seperate requests, on Dr Z's website, for updating and mods on my Maz 18, it's been almost 3 weeks, and I have still never heard anything. Is anyone else having issues getting them to answer you ? Same. I can only say that my experience writing in to repairs@drzamps.com multiple times have always had same day responses (if it was a weekday email).
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Post by premiumplus (Dave) on Jan 22, 2019 8:08:30 GMT -7
Using this email address I get an immediate auto-response followed within 24 hours or so a written response. Never had a problem at all.
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Post by pcns on Jan 22, 2019 9:23:30 GMT -7
Always quick responses.
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Post by zpilot on Jan 22, 2019 10:00:26 GMT -7
Not only are they usually quick about answering at that address, but the Doctor monitors this forum fairly often. I'll bet you hear something soon.
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Post by tylerfromeverett on Jan 22, 2019 20:25:09 GMT -7
Not only are they usually quick about answering at that address, but the Doctor monitors this forum fairly often. I'll bet you hear something soon. Yeah, I’m wondering if their online form isn’t getting to them. I’ll email directly to repairs@
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Post by doctorice on Jan 23, 2019 11:40:37 GMT -7
Not only are they usually quick about answering at that address, but the Doctor monitors this forum fairly often. I'll bet you hear something soon. Yeah, I’m wondering if their online form isn’t getting to them. I’ll email directly to repairs@ That should do it. As was noted above, you should get an almost immediate automatic response acknowledging receipt of your email.
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Post by tylerfromeverett on Jan 23, 2019 17:42:59 GMT -7
Yeah, I’m wondering if their online form isn’t getting to them. I’ll email directly to repairs@ That should do it. As was noted above, you should get an almost immediate automatic response acknowledging receipt of your email. I send an email to repairs@ and got a reply this morning from Don. I made a note that their contact form may be faulty. FYI.
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Post by DRZ on Feb 3, 2019 14:48:42 GMT -7
I have sent two seperate requests, on Dr Z's website, for updating and mods on my Maz 18, it's been almost 3 weeks, and I have still never heard anything. Is anyone else having issues getting them to answer you ? Guys since my website got hacked a couple of months ago I have had auto response problems. Understand I build and design TUBE amps, I'm not so versed on online issues as I should. Hence ,I have to rely on other " Specialists " to fix my problems. I just received the final bill for getting my site back , over $1000.00 , and the auto respond still isn't working. For now just Email repairs@drzamps.com for best results. Z
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Post by Rockerfeller on Feb 3, 2019 16:01:40 GMT -7
I have sent two seperate requests, on Dr Z's website, for updating and mods on my Maz 18, it's been almost 3 weeks, and I have still never heard anything. Is anyone else having issues getting them to answer you ? Guys since my website got hacked a couple of months ago I have had auto response problems. Understand I build and design TUBE amps, I'm not so versed on online issues as I should. Hence ,I have to rely on other " Specialists " to fix my problems. I just received the final bill for getting my site back , over $1000.00 , and the auto respond still isn't working. For now just Email repairs@drzamps.com for best results. Z Dang! The guy wasn't interested in trading his services for a Dr. Z amplifier? Did they ever catch who did it?
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Post by Chilly Gibbons (Todd T.) on Feb 4, 2019 3:01:19 GMT -7
Probably a young kid in a Chinese PLA uniform trying to steal intellectual property (design data) from Z. If you can think it, they’ll try and steal it.
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mazme
Junior Member
Posts: 67
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Post by mazme on Feb 4, 2019 5:13:19 GMT -7
Thanks everyone for your responses and help and Thank You Mike (Dr Z), I sent in a request to the repairs link, and, got an auto response immediately, and a quote the next day. Thank You Very much.
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Post by tylerfromeverett on Feb 4, 2019 20:42:47 GMT -7
I have sent two seperate requests, on Dr Z's website, for updating and mods on my Maz 18, it's been almost 3 weeks, and I have still never heard anything. Is anyone else having issues getting them to answer you ? Guys since my website got hacked a couple of months ago I have had auto response problems. Understand I build and design TUBE amps, I'm not so versed on online issues as I should. Hence ,I have to rely on other " Specialists " to fix my problems. I just received the final bill for getting my site back , over $1000.00 , and the auto respond still isn't working. For now just Email repairs@drzamps.com for best results. Z I run a marketing and design firm and could help pro bono possibly. Email tyler@milltowncreativeco.com if you ever need anything. Thanks Doc.
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